## Tony Wittinger
**Experienced Senior Engineering Leader** | **People Development Expert** | **High-Performance Team Builder**
☎️ 503-830-6770
✉️[
[email protected]](mailto:
[email protected] "null")
🗨️[in/tonywittinger](https://www.linkedin.com/in/tonywittinger/ "null")
🌐[https://neongrittywit.com/](https://neongrittywit.com/Publish+Content/Career+Content/Tony+Wittinger+Resume+2025)
## Professional Profile
Experienced senior engineering leader with a proven track record of building high-performing teams, optimizing processes, fostering career growth, and delivering exceptional customer outcomes. Expertise in quality, reliability, customer success, escalation management, and technical enablement. Passionate about promoting customer-focused engineering culture while making customers wildly successful.
| Management Skills | Technical Skills |
| :-----------------------------------: | :--------------------------------: |
| Team Building & Leadership | Observability Fundamentals<br> |
| Remote Team Management | Escalation Management |
| Strategic & Capacity Planning | DevOps Principles |
| Budgeting & Forecasting | Customer Onboarding |
| Process Optimization & Automation | Technical Enablement |
| Public Speaking & Presentation | Jira & Salesforce Expertise |
## Experience
### HashiCorp | 01/2022 - Present
Working on the Vault team leading two global teams to deliver high quality software, automated testing, and customer outcomes.
#### SENIOR ENGINEERING MANAGER - QUALITY & CUSTOMER ENGINEERING
- Drove revenue growth, customer success, and product reliability for the Vault organization.
- Built and scaled two global engineering teams to over 20 software engineers.
- Established a Customer Engineering team (4 engineers) from the ground up, defining its charter to deliver exceptional escalation response. Developed frameworks for escalation management, retrospectives, incident management, and Jira workflows.
- Spearheaded high-revenue projects, contributing to a pipeline of $150k to $40m.
- Spearheaded cost-saving initiatives that reduced engineering wait times by 49% through automated testing and decreased escalations to engineering by 80%.
### NEW RELIC | 03/2016 - 01/2022
Progressed through leadership roles in Technical Enablement, Professional Services, and Customer Success, scaling teams, and driving customer-focused Observability initiatives.
#### SENIOR MANAGER, TECHNICAL ENABLEMENT
- Built and led a team of six technical enablement specialists to deliver technical training, enablement, and onboarding programs for GTM, Customer Success, and Professional Services organizations.
- Oversaw vendor delivery of AWS training for all technical sales teams.
- Developed and implemented a 60-day onboarding program for all technical new hires, reducing time to customer engagement by 30 days.
#### MANAGER, CUSTOMER SUCCESS ENGINEERING
- Scaled a remote CSE team (10 to 22 members), focusing on customer onboarding, technical enablement, and achieving high customer renewal rates.
- Led a team to deliver time to value, technical enablement, and onboarding customers with a >90% renewal rate.
#### TEAM LEAD, CUSTOMER SUCCESS ENGINEERING
- Led and developed a new CSE team focused on customer training and onboarding.
- Created, educated, hired, and onboarded an initial team of 10 CSEs on the fundamentals of customer success, customer onboarding, and customer training.
#### Additional New Relic Experience
Held foundational roles in Professional Services, Customer Success Management, and Technical Support, focused on customer adoption and technical troubleshooting.
- Delivered technical enablement, onboarding, and training to improve time to value, leading to increased consumption and utilization of the New Relic Platform.
- Managed enterprise and commercial customers to enable successful implementation, deployment, and adoption of the New Relic Platform.
- Delivered technical support to engineers, developers, and IT professionals for New Relic's application performance monitoring product.
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#### TECHNICAL FOUNDATIONS
Progressed from PC/Network Technician roles to Lab Management at Intel, overseeing lab operations for enterprise server technologies and network development infrastructure.
- Gained expertise in management, hardware, networking, and IT systems management.
## Education
- M.A. Acupuncture and Chinese Medicine | Oregon College of Oriental Medicine
- Practiced as a Licensed Acupuncturist, utilizing skills in communication, critical thinking, problem-solving, empathy, and interpersonal relations.
- B.S. Human Physiology | University of Oregon